ChatSpark has launched AI Operator, a new agentic operations layer that enables customer service teams to manage, ...

Embrace AI as a customer service tool. Despite developing at a rapid and unwieldy pace, customer service chatbots can effectively enhance your CS operations. Choose the best type of AI for your ...

Customer service has traditionally been viewed as a cost center for businesses. It's often seen as a necessary expense that only adds a little value to the bottom line. But customer experience is ...

Store Genie is already delivering strong results at Smart Communications, helping modernize retail and frontline operations.

Customer service is becoming more and more unpredictable. Supply chains have been completely disrupted and shopping habits are following less predictable patterns. While customers may have been more ...

In today’s fast-paced business landscape, customer service is no longer a support function. Advancements in technology have transformed the contact center into a core value driver for the business.

This story was originally published on CX Dive. To receive daily news and insights, subscribe to our free daily CX Dive newsletter. The Federal Communications Commission has proposed a rule aimed at ...

I recently worked a shift in our company’s customer service operation. With the help of two very patient colleagues, I processed tickets and toggled among four different software tools (the actual ...

It may sound old-fashioned to talk about improving your customer service through the phone. With all the digital innovations in customer experience, a company can fall into the trap of treating ...