When it comes to developing a customer-centric organization, the soul of that transformation journey lies in your corporate culture. Without the right culture, one deliberately designed to be customer ...

Editor's Note: The Pentagram prints work by published writer and JBM-HH Commander Col. Patrick Duggan. This is the first in a two-part feature written originally for Small Wars Journal, reprinted with ...

Hayden is the President and Chief Revenue Officer of Seismic, a global enablement company, where he leads the go-to-market team. In today’s service-based economy, customer experience has taken center ...

Inclusiveness of workplace culture can be measured by a concrete set of six factors, according to a study published today in JAMA Network Open from researchers at the Perelman School of Medicine at ...

You might want to be a little more specific than this. This summer, teams will go away on team retreats or leadership summits to set those values. Far fewer will do anything about them. Just 10% of ...

Since the release of my book, The Not So Subtle Art of Caring: Letters on Leadership (2022, John Hunt), one of the questions I am asked most frequently is, “How do you operationalize kindness?” ...

As we enter 2021, environmental, social and governance (ESG) continues to be a top priority for boards and management teams. Karen Snow, Senior Vice President and Head of East Coast Listings and ...

When Jamie Allison joined the Walter & Elise Haas Fund in 2018 as executive director, she wondered, “Where have I landed? How do I lead here? Where is the center of gravity in this place?” Trustees ...

The Space Systems Command’s Space Domain Awareness (SDA) Tools Applications and Processing (TAP) Lab collaborated with commercial and academic partners to achieve mission success for Apollo ...

To enhance its modernization efforts, the Defense Information Systems Agency (DISA) Global stood up a new task force to help operationalize data, technical director Jerusha “Drew” Cooper told ...

The 5th Operationalize: Expanded Access Programs Summit continues to be the premier event for connecting expanded access professionals with their industry peers to share proven strategies for ...