Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Jeff Somers is a freelancer who has been writing about writing, books, personal finance, and home maintenance since 2012. When not writing, Jeff spends his free time fixing up his old house. He has ...

Explore how global scammers are utilizing American technology, including AI and internet services, to perpetrate fraud on an ...

Technology from American companies is being used to power a revolution in the scam industry, playing a key role in the ...

API modernization services are no longer a background IT task. They decide whether digital transformation becomes a working operating model or just a set of nice screens sitting on top of old ...

On June 24, 2026, Microsoft’s Digital Crimes Unit (DCU) facilitated the takedown, suspension, and blocking of domains that ...

President Trump unveiled the design for a limited number of commemorative U.S. passports featuring his picture, making him ...

Cybersecurity consultant Sergey Chubarov used a session on defending against intelligent threats to outline how AI is changing attack speed, scale and believability, with the most actionable guidance ...

Small businesses on Marco Island should pick from these five agencies based on fit: Quenzel and Vectra for data-heavy growth, B3 for hospitality experiences, ...

I often leave these calls feeling frustrated and more confused than before. Using AI chatbots doesn’t seem to work either.

Discover why the first moments of customer contact can have an outsized impact on trust, conversions and business growth.