Whether you're anxious, confident or taking on extra duties, these raise-request scripts can help you make a stronger case ...

A suspicious username, often similar to a real username (like “contact12” for a scammer impersonating a company’s customer ...

JOHANNESBURG– Cartrack has defended itself following severe backlash after one of its call centre agents, Gcina Dhladhla, collapsed and died at its Rosebank offices on 6 June 2026. The company ...

SAN FRANCISCO, CA – The MacArthur Justice Center, the American Civil Liberties Union (ACLU), and the ACLU Foundation of Northern California (ACLU NorCal) filed a FOIA lawsuit against U.S. Department ...

The best AI for live transfers. Learn how to optimize speed-to-lead, automate multi-channel follow-ups, and improve QA to ...

Nike is making an early statement ahead of the 2026 FIFA World Cup with the debut of Rip the Script, a six-minute short film designed to capture the imagination of football fans around the globe. The ...

Snowflake Inc. is using its Summit 2026 conference today in San Francisco to present a vision of what it calls the “agentic enterprise,” unveiling a broad set of products and enhancements that it says ...

Amazon introduced its Agentic Shopping Assistant tool on Amazon Web Services on Wednesday, the e-commerce giant said in a company blog post. With the tool, retailers can launch their own AI shopping ...

Windows Build 2026 positions AI agents as core to native app development. Microsoft Execution Containers add policy-based sandboxing for safer agent code execution. Windows 365, Aion and Solara expand ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Hours after federal agents agreed to withdraw from the parking lot of an immigration detention center in New Jersey to allow oversight from local law enforcement, state troopers scuffled late Friday ...

NEWARK, N.J. (TNND) — Federal authorities thanked the New Jersey State Police (NJSP) for helping Immigration and Customs Enforcement (ICE) restore order outside an immigration detention facility after ...