A developer went viral for reconfiguring Chipotle’s customer support bot into a coding assistant, and providing the playbook for others to do the same to other chatbots.

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

OpenAI's first paid tier, Go, is its newest plan. For only $8 a month, you'll get higher limits and more access across the board. That said, if you're looking to avoid ChatGPT's ads, you won't be able ...

Compare ChatGPT, Gemini, Copilot, Claude, Perplexity, Grok, DeepSeek, and Meta AI by strengths, use cases, integrations, and limits. There was a time when chatbots were clunky customer service tools ...

Katelyn is a reporter with CNET covering artificial intelligence, including chatbots, image and video generators. Her work explores how new AI technology is infiltrating our lives, shaping the content ...

AI hallucinations continue to be a major concern in 2026, especially as more people rely on an AI chatbot for research, writing, and decision-making. Even with advances in grounding methods and ...

More Americans are using chatbots, and some are adopting AI summaries and smart speakers. But views about AI and how fast it’s advancing tilt negative – even for younger adults.