Clarity has released AI Agent QA, a tool that evaluates 100 percent of voice and text interactions against a company's own scoring rubric. The ...

Sometimes the help you need doesn't fit in one of the pre-recorded number dial options, and speaking with a human on the other line is really what you need. With Best Buy's Tech Fest sale on the ...

Daniel is Lifehacker's Shopping Editor covering tech deals and reviewing TVs, headphones, speakers, and projectors. He earned his master’s in journalism from Columbia University and has reported for ...

Nikki Kellett (@nikki_kellett) is sounding the alarm about Walmart’s customer service line. She discovers that the retail giant discloses far more than the standard “this call may be recorded” ...

"Decades of research on invasive species have demonstrated how an organism introduced to the wrong place at the wrong time can spread uncontrollably with potentially devastating and irreversible ...

Quiq reports 12 best practices for call centers to enhance customer service, emphasizing empathy, efficiency, agent training, and AI integration.

Pope Leo XIV greets people as he arrives at the Pontifical Shrine of the Blessed Virgin of the Rosary of Pompeii near Naples, Italy, before celebrating Mass in the piazza outside May 8, 2026, on the ...

He's *** very humble guy. 2 months in, he calls his bank in South Chicago. To change his phone number. And I think his address. And so he gets *** lady, says, Yes, ma'am, I'm Robert Prevost. I'd like ...

CHICAGO — Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost, a Chicago-born cardinal, became Pope Leo XIV in Vatican City, he ...

Spoiler alert: There was no miracle. By Julie Bosman Reporting from Chicago Even the Vicar of Christ can be thwarted by a customer service representative. About two months after Robert Francis Prevost ...