DENVER--(BUSINESS WIRE)--At its annual Relate conference today, Zendesk announced its vision for the Autonomous Service Workforce, a new approach to customer service powered by its core platform. This ...

Zendesk on May 19 unveiled its Autonomous Service Workforce vision at its annual Relate conference in Denver. The strategy replaces deflection-based bots with specialized AI agents operating across ...

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Zendesk last week closed one of its biggest-ever acquisitions in a bid to stay ahead of the move to agentic AI in the Customer Experience (CX) market. Buying Forethought brings one of the leading ...

This crash course on how to build a RESTful API with Spring Boot teaches everything you need to know to immediately develop enterprise-grade microservices in Java. In just 90 minutes you'll learn how ...

The 2018 Startup Battlefield winner is joining Zendesk as the race to own agentic customer service accelerates When Forethought won the TechCrunch Startup Battlefield competition in 2018, ChatGPT was ...

Zendesk is acquiring Forethought, a company that builds software to automate customer service interactions, the companies announced on Wednesday. The deal is expected to close by the end of March.

Customer service software giant Zendesk has entered into a definitive agreement to acquire Forethought as it looks to boost the capabilities of its artificial intelligence (AI) agents, which the ...

SAN FRANCISCO, March 11, 2026 /PRNewswire/ -- Zendesk expects autonomous AI to handle more service interactions than humans this year, marking a structural shift in customer service. To lead this ...

Zendesk announced on March 11 that it entered into a definitive agreement to acquire Forethought, an AI customer experience company. The transaction aims to expand Zendesk's AI agent offering on its ...

In this face-off between two customer service-focused help desk giants, I compare Freshdesk Omni and Zendesk for Customer Service based on their AI features, integrations, price, and more. I'm a ...